Customer Support

ENA's INPubLibraries team is your single point of contact for all Internet services for Indiana Public Library E-Rate Consortium members. For immediate and professional assistance with the INPubLibraries network, we have an experienced and technically qualified support organization ready to serve you 24 hours a day, 7 days a week.

Phone: (888) 612-2880 or (317) 612-2880
E-mail: helpdesk@INPubLibraries.net

Outstanding Customer Care

• ENA monitors your network availability 24 hours a day, 7 days a week. 90 percent of the time ENA contacts the customer to notify them of a problem before the customer is aware of an issue.
• ENA's help desk is designed to resolve issues during the first call so customers don't have to wait long periods before resolution.
• 24-7 support is provided to all customers. Engineers are on-call 24 hours a day in order to best service the needs of customers.
• Each customer is assigned dedicated technical and account support so they are continuously working with familiar faces.