Service Center

The INPubLibraries support tools enhance the support services ENA provides to its customers. Librarians and network administrators can access a powerful suite of support-services tools on the Internet anytime to assist in reporting and resolving issues.

Network Availability Monitoring
The Network Monitoring tool displays real-time status of the library's network, allowing insight into the health of the network at any time, from any place with an Internet connection.

Ticket Tracker
An authenticated login to ENA's ticketing system allows you to view ticket information about issues affecting your sites, including current status and steps underway to correct the problem.

Bandwidth Utilization Reporting Tool
This tool allows you to track and monitor aggregate bandwidth usage by site using industry standard metrics. This information assists in troubleshooting, planning future capacity requirements and tracking usage spikes.

Account Management
The Account Management tool allows authorized personnel to maintain account information, such as passwords, user details, and creating additional accounts. For more information about using the Account Management tool, please refer to our User Guide or Admin Guide.